Terms of service

Once an order has shipped, unfortunately we do not accept returns/refunds. 
However, you may cancel an order before it ships from our facility. 

We are not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier with your tracking number for them to assist you with the delivery investigation. Hence, please be very careful when typing in your address, if you type the wrong address or enter your information incorrectly we will not reimburse lost packages. 

For all orders (international orders included), shipping and handling fees are NON-REFUNDABLE. If an order is not picked up, refused or returned to us by customs, the cost of shipping of returning the item to our warehouse will be deducted from the total refund amount (refund of the purchased item(s) price, less shipping and handling fees).

While we do not accept returns/refunds for any reasons, should you receive a product that has been damaged in transit or an incorrect item, please contact us immediately for further instructions. Please submit photo images of the damaged or incorrect product. For any questions or concerns, please contact us via email at info@mamelanaturals.com

Mamela Naturals reserve the right to not accept/decline an order if:

- The product(s) is out of stock.

- In the event of pricing or other errors on the website.

- If the billing information is incorrect or payment was not successful.

- If we are unable to deliver to the address provided.

- If the order has been detected as possibly fraudulent.

Please note that international orders may be subject to import and customs fees. We are not responsible/liable if your package is held in customs and you refuse delivery due to customs fees imposed by your country’s authorities.